General Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Poppy Willow’s website and services. By accessing or using our website and placing an order, you agree to comply with and be bound by these terms. Please read these terms carefully before proceeding.

1. General Information

2. Agreement to Terms

By using our website or purchasing products from Poppy Willow, you agree to be bound by these General Terms and Conditions, our Privacy Policy, and any other policies referenced on the website.

If you do not agree with these terms, you must not use our website or make any purchases.

3. Products and Pricing

  • Product Availability: All products on our website are subject to availability. We make every effort to ensure accurate stock levels, but we cannot guarantee product availability.
  • Pricing: Prices for products are listed in AUD (Australian Dollars) and include GST (Goods and Services Tax). We reserve the right to change prices without prior notice. Shipping costs are FREE on all orders within Australia.

4. Ordering and Payment

  • Order Process: By placing an order on our website, you are making an offer to purchase the products in your cart at the listed price. We will confirm receipt of your order via email, but this does not mean your order has been accepted.
  • Payment Methods: We accept a variety of payment methods, including credit/debit cards and other payment options available on the website. Payment is processed securely through our trusted payment gateways.

5. Shipping & Delivery

  • Shipping: We offer FREE SHIPPING to all Australian addresses. We ship exclusively within Australia.
  • Delivery Time: Once your order has been processed (within 2-3 business days), delivery will typically take 6-8 business days, with a total delivery time of approximately 8-11 business days.
  • Order Cut-Off Time: The order cut-off time is 6:00 PM each day. Orders placed after this time will be processed the following business day.

6. Returns and Refunds

  • Return Policy: We accept returns within 30 days of receiving your order. For more information, please refer to our Return & Refund Policy page.
  • Return Shipping Costs: If you ordered the wrong product or changed your mind, the return shipping cost will be your responsibility. If the item is faulty or damaged, we will cover the return shipping cost.
  • Refund Processing: Refunds will be processed within 7 business days after receiving the returned product.

7. Account Registration

  • Account Creation: You may create an account on our website to track your orders, save your information for future purchases, and receive updates.
  • Account Security: You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

8. Restrictions on Use

You agree not to:

  • Use our website for unlawful purposes or activities.
  • Interfere with the functionality of the website or disrupt the experience for other users.
  • Reproduce, duplicate, copy, sell, or exploit any part of our website without prior written consent.

9. Intellectual Property

All content on the website, including text, images, logos, designs, and product descriptions, is the property of Poppy Willow and is protected by intellectual property laws. You are prohibited from using our intellectual property without explicit permission.

10. Limitation of Liability

  • Poppy Willow will not be liable for any damages arising from the use or inability to use our website, including indirect, incidental, or consequential damages.
  • We do not guarantee that our website will be free from viruses or other harmful components.

11. Privacy

We respect your privacy and handle your personal information according to our Privacy Policy. By using our website, you consent to the collection and use of your personal data as outlined in our privacy policy.

12. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Australia.

13. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. When changes are made, the updated version will be posted on this page with the revised date. By continuing to use our website after changes are made, you agree to the new terms.

14. Contact Us

If you have any questions or concerns about these terms or your order, please feel free to contact us:

  • Phone: +61 485 906 541
  • Email: support@poppywillow.com
  • Business Hours:
    • Monday - Friday: 08:00 AM - 06:00 PM
    • Saturday - Sunday: 10:00 AM - 04:00 PM

This General Terms and Conditions page is designed to clearly inform customers of the policies that apply when using your e-commerce website. You may need to tailor these terms further or seek legal advice to ensure full compliance with local regulations.