Right of withdrawal

I received the wrong item:

In the unlikely event that you receive the wrong item, please contact our support team immediately and provide us with the following information:  support@poppywillow.com

Return policy:

If you are not satisfied with your purchase, you may return the purchased items within 30 days of delivery in their original condition (please provide the tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered through our customer service:  support@poppywillow.com

I received a defective item:

If you have received a defective item, please contact our support team immediately with the following information:

  • Your order number
  • The item that is damaged
  • A description
  • Photo evidence

If your package was damaged upon delivery, please take a photo and send it directly to our customer service.

All claims for damaged packages must be made within 7 days of the delivery date.

Without damage evidence from a member of our support team, we cannot issue a refund, credit, or replacement.

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received
  • A photo of the item you received

Exchanges:

We unfortunately do not offer exchanges. If you wish to exchange an item, we recommend returning the product to us and then placing a new order for the correct item.

For defective products:

If the product is defective, damaged during shipping, or otherwise faulty, there will be no return shipping costs.

If I want to return the items:

If the customer has purchased the wrong product, it does not fit, or they no longer want it, the customer will bear the actual return shipping costs and provide a return receipt.

Return address: HERE should be the supplier's address. Please feel free to contact our customer support at any time:  support@poppywillow.com

Cancellation policy:

If you wish to cancel your order, you must inform us within 24 hours. After that, we reserve the right to refuse the cancellation if your order is already being processed. In this case, please wait for the order to arrive. Thank you for your understanding. Please feel free to contact our customer support at any time: support@poppywillow.com