Shipping & Delivery

At Poppy Willow, we’re committed to delivering your order quickly and at no additional cost to you. Below, you'll find all the details you need regarding shipping, delivery times, and our free shipping offer.

Shipping Method

We offer FREE SHIPPING on all orders within Australia! No minimum purchase is required—just shop and enjoy the convenience of having your order delivered at no extra cost.

Processing Time

We process all orders within 2-3 business days. Once your order is processed, it will be dispatched and sent to your address based on the shipping method you selected.

Delivery Time

  • Total Delivery Time: Typically, delivery takes between 8-11 business days from the time of purchase.
  • Transit Time: Once your order is dispatched, transit usually takes 6-8 business days.

Please note that delivery times may vary depending on the destination, courier availability, and external factors such as weather or high-volume periods (e.g., holidays). We will do our best to ensure your order arrives promptly.

Order Cut-Off Time

Our order cut-off time is 6:00 PM each day. Orders placed after this time will be processed the following business day.

Where We Ship

We currently only ship within Australia. Unfortunately, we do not offer international shipping at this time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can track the status of your shipment through the provided link.

Delivery Delays

While we make every effort to ensure timely delivery, please be aware that occasional delays can occur due to factors beyond our control, such as weather conditions, shipping carrier delays, or public holidays. If you experience an issue with your delivery, please don’t hesitate to contact us, and we’ll be happy to assist you.

Address Accuracy

To avoid delays or delivery issues, please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or undelivered items caused by incorrect or incomplete addresses.

Returns & Shipping Costs

If you need to return an item, please note that:

  • Returns must be made within 30 days of receiving your order.
  • Return shipping costs are covered by the customer if the wrong item was ordered, or if you simply changed your mind.
  • If your order is faulty or damaged, we will cover the return shipping cost.

Please visit our Return & Refund Policy page for more information.

Contact Us

If you have any questions about shipping or delivery, feel free to reach out:

We’re happy to help and ensure your shopping experience with us is as smooth as possible!