Contact Us
Contact Us
We Value Your Feedback, Questions, and Suggestions
At Poppy Willow, we are committed to providing you with the best possible service and support. Feel free to reach out to us using the contact options below.
Customer Service
Our dedicated customer service team is available to assist you with any questions or concerns you may have. You can contact us via email or phone:
Email: support@poppywillow.com
Phone: +44 7537 183812
Customer Support
Business hours
Our customer service team is here for you and will usually respond to your questions within 24 hours. We are available during the following times:
- Monday to Friday: 08:00 - 20:00
- Saturday & Sunday: 12:00 - 18:00
Business Hours
Our customer service team is here for you and will usually respond to your questions within 24 hours. We are available during the following times:
- Monday to Friday: 08:00 - 20:00
- Saturday & Sunday: 12:00 - 18:00
FAQs
1. What are your delivery times?
Our delivery times are as follows:
- Processing time: 1-3 business days (order confirmation, adjustments, quality check, packaging)
- Shipping time: 3-8 days, depending on location and courier service.
2. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service as soon as possible via support@poppywillow.com.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number that allows you to track your package.
4. How can I contact customer service?
Our customer service is available from
Monday to Friday: 08:00 - 20:00 and
Saturday & Sunday: 12:00 - 18:00.
You can contact us via email or phone:
Email: support@poppywillow.com
Phone: +44 7537 183812
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal as payment methods.
Contact Form
Alternatively, you can fill out the contact form below with your message, and our team will get back to you as soon as possible. We will usually get back to you within 24 hours.