Privacy Policy

At Poppy Willow, your privacy is important to us. We are committed to protecting and respecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit and make purchases on our website.

1. Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment information (credit card or other payment details).
  • Account Information: If you create an account, we collect your username and password.
  • Order Information: Details of the products you have purchased, along with order history and payment records.
  • Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, and browsing activity on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To complete and deliver your orders, including providing you with order confirmations, shipping information, and invoices.
  • To Communicate With You: To respond to your inquiries, send customer service-related communications, and notify you about updates, promotions, and news related to Poppy Willow (if you opt-in for such communications).
  • For Marketing: To personalize your experience and show you relevant content and advertisements based on your preferences.
  • For Legal and Regulatory Purposes: To comply with applicable laws and regulations, including fraud detection and prevention.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with the following parties in limited situations:

  • Payment Processors: To process your payments securely.
  • Shipping Providers: To fulfill your orders and deliver the items to you.
  • Service Providers: Third-party companies who help us run our business (e.g., website hosting, marketing services) may have access to certain personal data.
  • Legal Authorities: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or investigate fraud or other illegal activities.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and improve site functionality. You can manage your cookie preferences in your browser settings.

5. Data Security

We implement reasonable technical and organizational measures to safeguard the personal information you provide. While we take every effort to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correct: Request corrections to any inaccurate or incomplete information.
  • Delete: Request the deletion of your personal data in certain circumstances.
  • Opt-Out of Marketing: If you no longer wish to receive marketing communications, you can unsubscribe via the link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@poppywillow.com.

7. Retention of Your Information

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

  • Phone: +61 485 906 541
  • Email: support@poppywillow.com
  • Address:
    114 Cambridge St,
    West Leederville WA 6007,
    Australia

 This Privacy Policy covers key aspects of data collection, use, and protection for your e-commerce business. It’s important to tailor this further based on your specific legal requirements or consult a privacy expert to ensure full compliance with applicable regulations, such as the Australian Privacy Principles (APPs).