Shipping policy
At Poppy Willow, we strive to process and deliver your orders as quickly and efficiently as possible. Below you’ll find all the important information about our shipping process for Australian customers.
Delivery Areas
We currently ship to customers across Australia.
If your country is not listed at checkout, please contact us at support@poppywillow.com — we’ll do our best to arrange a special delivery.
Shipping Methods in Australia
For shipments, we use the following trusted courier partners:
- Australia Post – Australia’s primary national postal service, offering standard and express delivery
- Sendle – A popular carbon-neutral courier for small parcel deliveries.
- Toll IPEC – Ideal for larger parcels and express shipping needs.
- DHL Express – For international and premium express deliveries where applicable.
Shipping Costs
We offer free standard shipping on all orders within Australia — no minimum spend required.
Delivery Times
We aim to deliver your order as quickly as possible. Orders are typically delivered within 4–11 business days, broken down into the following phases:
-
Processing time: 1–3 business days
This includes order confirmation, quality checks, any requested customisation, and careful packaging. -
Delivery time: 3–8 business days
This depends on your delivery location and the carrier’s transit time from our international fulfilment centre to your address in Australia.
Please note that delivery times may vary during busy periods such as holidays or sales. We do our best to ship your order as quickly as possible.
Order Processing
Once your order is placed, you’ll receive a confirmation email. Orders are processed within 1–3 business days (excluding weekends and public holidays).
As soon as your parcel has been dispatched, you’ll receive a shipping confirmation email with your tracking number, so you can monitor the delivery status at any time via our Order Tracking page.
Uncollected Parcels
If a parcel cannot be delivered due to incorrect address information or is not picked up from a designated collection point, the return shipping costs will be charged to the customer and deducted from any refund due.
Delayed Deliveries
While we aim to meet all stated delivery timeframes, delays may occasionally occur due to factors outside our control — such as courier backlogs, customs clearance, or severe weather.
Contact Us
Need more information?
We’re happy to help. Reach out by email or phone if you have questions regarding our policies, your order, or anything else.
Store name: Poppy Willow
Company name: DressCodeDynamic Limited
Company number: 77147033
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: support@poppywillow.com
Phone Number: +33756904439
Or contact us through our contact form, which you can find here.