Terms and Conditions
These Terms and Conditions govern all purchases made via the website operated by DressCodeDynamic Limited, trading under the brand name Poppy Willow.
By creating placing an order, you agree to be legally bound by the following Terms and Conditions.
1. Definitions
- We / Our Brand: DressCodeDynamic Limited, company number 77147033, with its registered office at 50 Stanley Street, Hong Kong, 999077, trading as Poppy Willow.
- Customer: Any individual or legal entity placing an order through our online store.
- Product: Any tangible item listed for sale on our website.
2. Scope of Application
2.1 These Terms apply to the use of our website and all orders placed via our online store.
2.2 Any deviation from these Terms must be confirmed by us in writing to be valid.
2.3 Should any provision be deemed invalid, the remaining provisions remain fully enforceable.
2.4 We reserve the right to update these Terms at any time. Updated terms will be published on our website and become effective immediately upon posting.
3. Account Creation
3.1 You must provide accurate and current information when registering an account. Verification may be required.
3.2 You are solely responsible for the security of your login credentials.
3.3 We may suspend or terminate accounts in cases of fraud, misuse, or breach of policy.
4. Product Information
4.1 We strive to ensure all product listings are accurate and regularly updated.
4.2 We do not offer goods that are counterfeit, illegal, or unsafe.
4.3 All products comply with applicable Australian consumer safety and labelling laws.
4.4 Prices are displayed in AUD and include GST where applicable.
5. Orders and Fulfilment
5.1 By placing an order, you enter into a binding purchase contract with us.
5.2 We manage the processing, packaging, and delivery of all orders. Shipping confirmation and tracking details will be provided when available.
5.3 In case of delivery delays, we will notify you. If your order is not received within 15 business days from confirmation, you may cancel the order at no cost.
5.4 The risk of damage or loss passes to you upon confirmed delivery.
6. Change of Mind & Returns
6.1 You have the right to cancel your purchase within 30 days of receiving the item(s), in accordance with Australian Consumer Law.
6.2 Items must be returned within 30 days of submitting your cancellation request. Return shipping is at your expense unless otherwise agreed.
6.3 Refunds, including the original shipping fee, will be issued within 10 days of receiving and inspecting the return, provided it is in its original condition.
6.4 Some products (e.g., custom-made, perishable, or hygiene-sensitive items) are excluded from return. This will be clearly indicated on the relevant product page.
7. Payment, Fees & Taxes
7.1 All payments are processed securely through our third-party payment provider.
7.2 Prices include applicable GST. A tax-compliant invoice will be provided.
7.3 No additional transaction or platform fees will be charged to customers.
7.4 Refunds for eligible returns or cancellations are processed within 10 days.
8. Liability and Guarantees
8.1 We are responsible for the legal compliance and quality of our products.
8.2 If your product is defective or not as described, please contact us for resolution.
8.3 Our liability is limited to the product’s purchase price, unless loss or damage arises from gross negligence or willful misconduct.
9. Intellectual Property
9.1 All website content, including images, branding, and product information, is owned by DressCodeDynamic Limited or licensed accordingly.
9.2 Any unauthorised reproduction, modification, or use of content is strictly prohibited.
10. Privacy and Data Handling
10.1 We process personal information in line with the Australian Privacy Principles (APPs) and the Privacy Act 1988.
10.2 Your data is only used for order processing, customer support, and account administration.
10.3 We do not sell or share your data, except where legally required or with your explicit consent.
11. Prohibited Activities
11.1 You must not engage in unlawful, abusive, or fraudulent activity on our website.
11.2 Breach of this clause may result in account suspension and/or legal action.
12. Force Majeure
12.1 We are not responsible for delays or failure to perform due to events beyond our reasonable control (e.g., natural disasters, cyberattacks, pandemics).
12.2 If such events persist for over 30 days, either party may cancel the affected order without liability.
13. Account Closure
13.1 You may close your account at any time once all outstanding obligations are settled.
13.2 We may suspend or terminate accounts found in breach of these Terms or in cases of suspected fraud.
14. Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of Australia.
14.2 Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Australia, unless otherwise required under consumer protection laws.
14.3 We may consider alternative dispute resolution methods where agreed upon by both parties.
Contact Us
Need more information?
We’re happy to help. Reach out by email or phone if you have questions regarding our policies, your order, or anything else.
Store name: Poppy Willow
Company name: DressCodeDynamic Limited
Company number: 77147033
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: support@poppywillow.com
Phone Number: +33756904439
Or contact us through our contact form, which you can find here.