Cancellation Policy

If you’d like to cancel your order, please contact us within 24 hours of placing it. We’ll do our best to cancel it as long as it hasn’t been processed yet.

Once an order has been processed or shipped, cancellation is no longer possible. In that case, you’ll need to wait for the item to arrive and then request a return in line with our Return & Refund Policy.

Contact us

Have more questions?

Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Store name: Poppy Willow
Company name: DressCodeDynamic Limited
Company number: 77147033
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: support@poppywillow.com
Phone Number: +33756904439

Or contact us through our contact form, which you can find here.