Shipping policy
This shipping policy applies to all deliveries within Australia.
Delivery Information
Below are the average delivery timeframes for our parcels:
- Order cut‑off time: 10:00 pm (AEST — Australian Eastern Standard Time)
- Processing time: 1–3 business days (orders processed Monday to Friday)
- Shipping time: 3–8 business days (deliveries Monday to Friday)
We partner with trusted courier services within Australia to ensure your order arrives safely and on time.
Shipping Costs
All our products are delivered free of charge to your door. There is no minimum order value required.
Dispatching Your Order
Found the perfect look on our website? We’ll make sure you receive it as quickly as possible!
Once your order is placed, our team processes it promptly so it can be dispatched within 1–3 business days. Please note that during busy periods, delivery times may be longer than usual. We’ll always do our best to get your order to you on time.
If you have any questions about the status of your delivery, please contact us by email. Our friendly customer service team is ready to help.
Contact Us
Need more information?
We’re happy to help. Reach out by email or phone if you have questions regarding our policies, your order, or anything else.
Store name: Poppy Willow
Company name: DressCodeDynamic Limited
Company number: 77147033
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: support@poppywillow.com
Phone Number: +33756904439
Or contact us through our contact form, which you can find here.