Return & Refund policy
At Poppy Willow, we are committed to ensuring customer satisfaction. That’s why we offer a 30-day returns policy. This means you have up to 30 days from the date you receive your item to request a return.
Conditions for Returns
To be eligible for a return and refund, your item must meet the following conditions:
- The product is unused and in its original packaging.
- The return request is submitted within 30 days of receiving the item.
Return Process
- Return Request: Please contact us first at support@poppywillow.com to request a return. Items returned without prior approval will not be accepted.
- Return Instructions: Follow the instructions provided to you once your return request has been approved.
- Return Shipping: Send the item back to us as instructed. Please ensure the item is securely packaged to avoid damage during transit.
Refunds
- Approval: We will notify you once your refund has been approved. If approved, the refund will be processed automatically within 10 business days to your original payment method.
- Processing: Please note that your bank or credit card provider may take additional time to complete the refund.
- Follow Up: If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@poppywillow.com.
Damaged or Incorrect Items
Please check your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will review the issue and provide an appropriate solution.
Exchanges
The fastest way to ensure you get the item you want is to return the product you have. Once your return is accepted, you can place a new order for the replacement item.
Items Not Eligible for a Full Refund
- Free or Promotional Items: Products received for free or as part of a promotion are not eligible for a cash refund. If the return conditions are met and the return is approved, you will instead receive a store credit.
Contact us
Have more questions?
Please email or call us if you have any questions or comments about the above policies, our website, or our products.
Store name: Poppy Willow
Company name: DressCodeDynamic Limited
Company number: 77147033
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: support@poppywillow.com
Phone Number: +33756904439
Or contact us through our contact form, which you can find here.