General Terms and Conditions

1. Introduction
   
   1 These Terms and Conditions apply to your use of our website or purchase of products offered through our website.
   
   1.2 The defined terms and interpretations of these Terms and Conditions are set out in paragraph 26.
   
2. Acceptance
   
   1 You represent and warrant that: (a) you are an individual and at least 18 years of age; (b) you are competent to enter into a legally binding contract with us; and (c) no applicable law or agreement prevents you from entering into a legally binding contract with us.
   
   2.2 We reserve the right to require written confirmation of your acceptance of these Terms from your institution.
   
   2.3 You represent and warrant that: (a) you have not been convicted of a computer or internet crime; and (b) you have previously been denied access to the Products or access to the Website.
   
   2.4 We reserve the right to refuse access to our Website if we consider such refusal necessary or appropriate.
   
   2.5 Cancellation of an order constitutes: (a) a representation and warranty that you have read these Terms carefully and in full; (b) an offer to purchase the order solely in accordance with these Terms; (c) your agreement that any order confirmation is based solely on these Terms; and (d) your commitment to us to comply with these Terms and Conditions.
   
   2.6 If you do not accept these Terms and Conditions, you must not use the Website or purchase any Products.
   
   2.7 You must expressly agree to these Terms and Conditions in order to: (a) submit any information to or through our Website; or (b) purchase the Product.
   
   2.8 By visiting our Website, purchasing any Products or accepting these Terms and Conditions: (a) you also accept our Privacy Policy; and (b) you agree to comply with our Acceptable Use Policy (see Section 12 below for further details).
   
   2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
   
   2.10 If you do not agree to these Terms and Conditions, you must not place an order or communicate with us.
   
3. Personal Use   You agree that you will use the Site to purchase Products solely for your personal, non-commercial purposes as a principal and not as an agent or on behalf of any other person.
   
4. Price
   
   1 The product prices displayed on our website include shipping costs, but not duties, taxes, customs duties, levies or other similar government charges (“unpaid and untaxed”).
   
   4.2 Any customs duties, taxes, levies, levies or other government charges and declarations related to the import of the products to the delivery address are your responsibility and are not included in the price of the products. Each delivery may incur additional costs for which the seller is not responsible and which must be borne by the customer. In addition to shipping costs, this also includes customs or import sales tax costs, as the goods are shipped from a non-EU country (China); please check with our customer service before ordering whether customs duties are applicable to the product. Customs duties and import sales tax are not covered by us and are the responsibility of the buyer. Our goods are always shipped “unpaid and untaxed”. The buyer is the "importer of record" and is responsible for the correct payment of any customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As import regulations vary from country to country, please check the customs duties and VAT applicable in your country before ordering. The buyer is responsible for fully checking compliance with all laws and regulations of the importing country upon receipt of the goods.
   
   4.3 We will do our best to ensure that all product details, descriptions and prices displayed on our website are correct, however errors may occur. If we discover that there has been a pricing error, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or do not receive a response from you, your order will be treated as cancelled and you will receive a full refund. If you choose to reconfirm your order, we will arrange for delivery of your order and charge or refund you the amounts set out in the notification we send to you shortly after receiving your order confirmation, using the same payment method and method of payment that you used to place your order.
   
   4.4 We will be under no obligation to process an order if the price shown on the Website is incorrect (even after we receive the order confirmation).
   
   4.5 Prices may change from time to time, but such changes will not affect the order for which an order confirmation has been sent.
   
5. Placing an Order
   
   1 Once your order has been placed, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an Order Confirmation which will act as confirmation of our receipt of your order. In the event of any delivery difficulties or lack of stock to fulfil your order, we will notify you by email and refund all payments made in respect of your order.
   
   5.2 No Contract will be formed until an Order Confirmation is sent to you and only in respect of the Products listed in the Order Confirmation. These General Terms and Conditions of Sale form an integral part of the Contract and are incorporated into it to the exclusion of all other terms.
   
   5.3 If your order includes more than one Product, the Products may be delivered to you in multiple deliveries on different dates.
   
   5.4 We reserve the right to remove Products from the Website at any time. We also reserve the right to edit or remove any material or content from the Website. We will not be liable to you or to any third party for the removal of any products from our website, or for the modification or removal of any materials or content from our website.
   
   5.5 We reserve the right to refuse or reject any order placed by you at any time (including after we have sent you an order confirmation). We will not be liable to you or to any third party for the cancellation or rejection of any order.
   
   5.6 If we cancel your order after we have received your payment (or even after we have sent you the order confirmation), your order payment will be refunded in full.
   
6. Payment
   
   1 You may pay for the Products using any of the payment intermediaries listed on our website.
   
   6.2 You may also pay for all or part of your order using the promotional discount coupon provided to you. Promotional vouchers can only be redeemed online at checkout.
   
   6.3 We may use payment intermediaries to process payments between you and us. You agree that we may share documents and information about you with these payment intermediaries, including documents and information containing your personal data.
   
   6.4 We are not a regulated payment processor or money services provider and are not responsible for any payment failures or problems caused by payment intermediaries.
   
   6.5 You are responsible for providing complete and accurate information during the payment process and all payments must be made from your own funds. By placing an order, you confirm that: (a) the payment method used for payment is yours; (b) where applicable, you are the rightful holder of the voucher; and (c) you have sufficient funds or creditworthiness to pay for the order in question.
   
   6.6 We will not be liable for any unauthorised use of your credit, debit or prepaid cards by any third party, even if such cards have been reported as stolen. We have the right to notify any relevant authorities (including credit reference agencies) of any fraudulent payments or other illegal activity.
   
   6.7 You are prohibited from: (a) making or attempting to make a chargeback in respect of any payments made for the Products; or (b) reversing any payments made in connection with the Products. 6.8 You will indemnify us against any chargeback or reversal of any payments made by you and against any loss, cost, liability or expense we incur as a result of or in connection with any such chargeback or reversal.
   
7. Delivery
   
   1 We will endeavour to deliver your order to the delivery address provided at the time of placing your order.
   
   7.2 Once your order is confirmed we will let you know the estimated delivery date.
   
   7.3 We may notify you if we are unable to meet the estimated delivery date but we will not be liable to you for any loss, liability, costs, damages, charges or expenses arising from any delay in delivery to the fullest extent permitted by law.
   
   7.4 In some locations we may not be able to deliver products. In this case we will notify you and arrange for the order to be cancelled and returned to you, or for the order to be delivered to an alternative delivery address confirmed by you.
   
   7.5 All risk in the product will pass to you upon delivery to the delivery address unless delivery is delayed due to a breach of these terms and conditions by you, in which case risk will pass at the time delivery would have been made but for your breach of law.
   
   7.6 If you are unable to accept delivery or collection of your order, we may leave you a card with instructions for onward delivery or collection from the carrier.
   
   7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you fail to accept delivery or collect your order from the carrier, we may charge you for all fees and other costs that we may reasonably incur in returning the order to the sender, without prejudice to any other rights or remedies we may have.
   
   7.8 Goods will be dispatched within 2-5 days of confirmation of receipt of payment. The standard delivery time is 5-8 working days, in exceptional cases up to 4 weeks, unless otherwise stated in the item description. The Owner does not ship directly. Order dispatch by the Manufacturer will take place immediately after the entire order has been made available.
   
   7.9 Any customs duties, taxes, tariffs, levies or other official fees and declarations related to the import of the products to the delivery address are your responsibility and are not included in the price of the products. Each delivery may incur additional costs for which the seller is not responsible and which must be borne by the customer. In addition to shipping costs, this also includes customs or import sales tax costs, as the goods are shipped from a non-EU country (China); please check with our customer service before ordering whether customs duties and import sales tax are payable on the product. Customs duties and import sales tax are not covered by us and are the responsibility of the buyer. Our goods are always shipped "unpaid and untaxed". The buyer is the "registered importer" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As import regulations vary from country to country, please check the customs duties and VAT applicable in your country before ordering. The buyer is responsible for full control of compliance with all laws and regulations of the importing country upon receipt of the goods.
   
8. Cancellation or modification of orders
   
   1. Once you have placed an order on our website, you can cancel or modify your order by sending us an email.
   
   8.2 Once your order has been packed, it cannot be cancelled or modified; instead, your order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, delivery times may be longer than we have control over. If the products are already on their way to you, cancellation is not possible. Wait until you receive the goods and send them back to us. Of course, you can also notify us of your cancellation in advance. To ensure a quick return, please send us your shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
   
   8.3 As we work with a fully automated system, orders are processed immediately after dispatch. Therefore, unfortunately, we cannot interrupt the shipping process until delivery, so a refund before receipt of the goods is only possible up to 24 hours after placing the order.
   
9. Faulty Products
   
   1 You acknowledge that the Products are standard products and are not specifically tailored to your specific requirements.
   
   9.2 All product descriptions, information and materials on the Website are provided "as is" without any warranty or other representation, express or implied. 9.3
   
   Product images may differ slightly from the actual Product you receive.
   
   9.4 If the Product you receive is faulty, you can email us with details of the Product you wish to return and include a photograph of the faulty Product.
   
   9.5 You may return the Product to us in accordance with clause 10.
   
   9.6 We will inspect the Product as soon as we receive it. Our processing time will depend on your order.
   
   9.7 If we believe a Product is faulty, we will notify you by email.
   
   9.8 Our sole obligation to you in respect of any defective Product will be (at our sole discretion): (a) to replace the Product and to pay the cost of delivering the Product to the delivery address; in which case you must return the defective Product to us and we will deliver a replacement Product to you at the delivery address; or (b) to pay you an amount equal to the price of the Product plus the cost of returning the defective Product to us. We will pay you this amount by transfer to the account from which we received payment and using the same payment method.
   
   9.9 If we determine that the Product is not defective, we may, at our sole discretion, decide not to refund the purchase price of the Product and require you to pay a reasonable service fee plus a deduction from the payment method used when placing your order. We will not be liable to you for any loss, liability, cost, damage, expense or expense arising from this paragraph to the fullest extent permitted by law.
   
10. Returns and Refunds
    
    1 Our Returns Policy forms part of these Standard Terms of Sale, which enable you to access and use our website.
    
    10.2 If you are not completely satisfied with your order, you may email us with details of the product you wish to return and send it back to us. The cooling-off period will expire after 30 days from the day on which you, or a third party other than the carrier and designated by you, takes possession of the last good.
    
    10.3 Returns and costs are the responsibility of the customer and must be borne by the customer.
    
    10.4 In order for you to receive a refund, we must receive the product. We will inspect the returned product on arrival.
    
    10.5 You must ensure that the product is sent to us in the same condition as you received it and that it is properly packaged. The product must be unused, the product labels must not have been altered and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product.
    
    10.6 Our processing time for returns depends on your order.
    
    10.7 If the returned product is in a satisfactory condition, we will send you a return confirmation by email. The refund will be made immediately via the payment method used for the order as soon as the notification of the approval of your refund has been sent to you.
    
    10.8 The cancellation is complete upon receipt of the physical goods.
    
    10.9 As our goods are shipped from Asia, there may be longer delivery times that are beyond our control. If the goods are already on their way to you, withdrawal from the contract is not possible. Wait until you receive the goods and send them back to us. Of course, you can also notify us of your cancellation in advance. To ensure that your goods are returned as quickly as possible, please send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
    
11. Vouchers
    
    1 You can use our promotional vouchers or discounts when making payments for products on the Website.
    
    11.2 To use a voucher or discount, please enter the voucher or discount code on our checkout page.
    
    11.3 Once you have entered and applied a voucher or discount code, the voucher or discount will be added to the total amount of your order during the checkout process.
    
    11.4 You can only redeem or use one promotional voucher or discount in one order.
    
    11.5 The promotional voucher balance does not earn interest and has no cash value.
    
    11.6 If the amount on the promotional voucher is insufficient for your order, you can pay the difference using a separate payment method available on the Website.
    
    11.7 If you use a promotional voucher for a returned order, the value of the promotional voucher will not be refunded. However, if you paid part of the amount using a separate payment method, that part may be refunded.
    
12. Authorized Use
    
    1 You are prohibited from any of the following (“Prohibited Activities”): (a) using our Website in any way or taking any action that causes, or may cause, damage to the Website or impairment of the performance, availability or availability of the Website; (b) using our Website in any unlawful, illegal, fraudulent or harmful way, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; (c) using our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) spyware, computer viruses, Trojan horses, worms, hacker recordings, rootkits or other malicious computer software; (d) conducting any systematic or automated data collection activities (including scraping, data mining, data extraction or data harvesting) on or in relation to our Website without our express written consent; (e) accessing or otherwise interacting with our Website using any robot, spider or other automated means; (f) violate the policies set out in the robots.txt file on our Site; (g) use any information collected through our Site for any direct marketing activities (including email marketing, SMS marketing, telemarketing or direct mail); (h) use any information collected through our Site to contact individuals, businesses or other natural or legal persons; (i) use or direct the Site to interact with any device unless you are specifically authorized to do so; (j) directly or indirectly use the Site's infrastructure to initiate, promote, participate in, direct or attempt hacking attacks or to send network messages that are bandwidth-intensive, malicious or potentially harmful to any device, whether or not we have that or not; (k) directly or indirectly copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or access the structure or source code of the Site (whether to create derivative works based on the source code or otherwise); (l) use or access the Site to create a similar or competitive product or service or to provide any third party with a benchmark study or product comparison; (m) sell, assign, sublicense, transfer, sub-license or lease your access to the Site; (o) make the Site available to any third party over a private computer network; (p) distribute any content or physical or digital copies of any materials you have printed or copied from our Site,modify or edit in any way; (q) use the Site in any manner prohibited by any law or regulation applicable to use of the Site; (r) submit unauthorized requests or orders; or (s) place speculative, false or fraudulent orders.
    
    12.2 You agree that you will be liable to us for any damages, losses, liabilities, costs or expenses suffered or incurred by us as a result of or in connection with any unlawful act committed or authorised by you.
    
    12.3 You agree to notify us as soon as possible after you become aware of any person's involvement in any prohibited activity. You will provide us with reasonable assistance in any investigation we conduct based on information you provide in connection with this.
    
    12.4 You must ensure that any information you provide to us through our website or in connection with our website or products: (a) is true, accurate, current, complete and not misleading; (b) complies with all applicable laws and regulations; (c) does not infringe the privacy, data protection, confidentiality or intellectual property rights or other rights of any person; and (d) is not offensive, abusive, pornographic, defamatory, implausible, misleading, unlawful or otherwise objectionable.
    
    12.5 You will promptly provide us with any documents or other information we request to verify your identity. You will promptly update any information you provide to us so that all information you provide to us is complete and accurate at all times.
    
    12.6 You must comply with all applicable laws in relation to your use of the Website and it is your sole responsibility to ensure that you comply with them, whether in your country of residence, the location from which you access the Website or elsewhere.
    
    12.7 If you become aware of any material or activity on our Website that does not comply with these Terms, please email us.
    
13. Links to the Website
    
    1 Links from our Website to other websites and resources provided by third parties are for information purposes only. Links from our Website to other websites and resources should not be construed as a recommendation or endorsement by us of those linked websites or resources, or of the information that may be obtained from them.
    
    13.2 You acknowledge and agree that we have no right or control over the contents of other websites and resources linked to or referred to on our Website.
    
    13.3 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    
    13.4 You must not establish a link in such a way as to suggest any form of association, authorisation or approval on our part where none exists.
    
    13.5 You must not create a link to our Website from any website that is not your own.
    
    13.6 You must not embed our Website within any other website or create a link to any part of our Website other than the home page.
    
    13.7 We reserve the right to withdraw consent to link without notice.
    
    13.8 The website in which you link must comply in all respects with the content standards set out in our Acceptable Use Policy (see paragraph 12 above).
    
    13.9 Please contact us to obtain pre-approval of any link to our site which does not comply with clause 13.
    
14. Intellectual Property Rights
    
    1 The code, structure and organisation of the Website are protected by intellectual property rights.
    
    14.2 We are the owner or the licensee of all intellectual property rights in our Website, and the content and materials published on it. Such works are protected by law and treaty around the world. All such rights are reserved.
    
    14.3 You may use the Website and all its content solely for your personal, non-commercial use and in accordance with these Terms and Conditions. The content of the Website includes content about products.
    
    14.4 You agree to notify us of any suspected infringement of our intellectual property rights.
    
    14.5 You must not use our trademarks without our prior written consent, unless they form part of the material you use (and reproduce exactly) in accordance with Section 13.
    
15. Privacy
    
    1 Our privacy policy forms part of these terms and conditions, on which you can access and use our website.
    
    15.2 We use cookies on our website. We also use cookies to track how our customers prefer to browse our website. By agreeing to these terms and conditions, you also agree to the use of cookies for this purpose. For more information about cookies, see our privacy policy.
    
    15.3 If you provide us with your personal data, we will process it from time to time in accordance with your instructions and will take appropriate security measures to protect your personal data against unauthorised and unlawful processing and against loss, destruction or accidental damage.
    
    15.4 Unless special safeguards are appropriate or otherwise agreed in writing, information and documents arising in connection with the sale of products may be exchanged between us and in particular such information and documents may be available in electronic form from any of our employees, officers, consultants or agents
    
16. Virus
    
    1 We do not warrant that our website will be secure or free from bugs or viruses.
    
    16.2 It is your responsibility to set up the information technology, computer programs and platform which enables you to access our website. Please use your own anti-virus software.
    
    16.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
    
    16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website.
    
    16.5 You must not attack our website by means of a denial-of-service attack or a distributed denial-of-service attack.
    
    16.6 If we believe that you have breached the provisions of this paragraph 16, your right to use our website will cease immediately. We may report any violation to appropriate law enforcement authorities and will do so if required by applicable law.
    
17. Liability
    
    1 Subject to paragraph 17.13, to the fullest extent permitted by law, we will not be liable for any loss suffered by you or anyone else arising out of: (a) any third party or user content; (b) our content, including without limitation the accuracy, completeness and timeliness of our content; (c) the products, including quality, photographs, description or specifications, conformity with description and suitability of the products for a particular purpose; (d) reliance on any information contained in these Terms or on our website or on any functionality provided in these Terms or on our website; (e) you being unable to access the website or any part of it or access being unavailable, partial or faulty at any time; and (f) any failure or delay in performing our obligations, whether or not we notify you, and to the extent that the failure or delay is caused by circumstances beyond our reasonable control including telecommunications failures, power failures, terrorism, fuel strikes, bad weather, computer failures, supplier failures, industrial disputes and employee absences due to illness or injury, the time for performing the obligations affected will be extended accordingly.
    
    17.2 We will not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of profits, business, goodwill, savings or benefits, or for any form of indirect, special or consequential loss or damage, even if such loss or damage was reasonably foreseeable or the affected party was aware of the possibility of such loss or damage.
    
    17.3 Our liability arising directly or indirectly out of these Terms (including your purchase of any Products from us under these Terms) or which is not otherwise expressly excluded in these Terms, is limited to the greater of US$1,000 or any multiple of five times the price paid for the Products giving rise to the liability. The amount of this limitation of liability will be reduced by the amount of any unpaid amounts owed by you to us.
    
    17.4 Any claim by either party for breach of contract, tort (including negligence), breach of statutory or other duty under or in connection with these Terms and Conditions must be brought within one year of the act or omission alleged to have caused the loss or expense.
    
    17.5 Unless claims can be excluded or limited by law, you cannot bring any claim arising out of or in connection with these Terms personally against any of our employees, officers, advisers or other representatives involved in the execution of the relevant responsibilities.
    
    17.6 All representations or warranties, whether contractual or otherwise, and all warranties, terms, conditions, obligations and liabilities arising by statute, custom, course of dealing or otherwise (including implied warranties of satisfactory quality, fitness for purpose and description) are excluded to the fullest extent permitted by law.
    
    17.7 You may only bring claims against us (including our employees, officers and advisers) in connection with acts or omissions. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related matters or similar acts or omissions in a series of related matters, and includes all claims arising out of the matter.
    
    17.8 The limitations set out in this paragraph 17 will apply to our aggregate liability to you (including any other third parties to whom we are liable with or without our consent) in respect of any claim and you and any other person will be jointly and severally liable to any claim by us for the same damage.
    
    17.9 Where a limitation of liability applies regardless of amount, the limitation will apply to the entire supply of services or products by us and there will be no general limitations of liability in individual categories that apply to you, each company in the group to which they belong, any persons nominated by you in the group.
    
    17.10 Where we are jointly and severally liable to you with any other party, we will only be liable for that part which is reasonably attributable to our fault. We will not be liable to you for that part which is attributable to the fault of any other party and for which that other party is otherwise responsible.
    
    17.11 Any liability we have to you will be reduced by the amount for which the other party would be liable if: (a) you have also brought an action or claim against that other party; or (b) we have brought proceedings or made a claim against that other party under the Civil Liability (Contributions) Regulations or similar legislation in any other relevant jurisdiction.
    
    17.12 In determining whether other parties are liable to you, no account will be taken of the fact that you are unable to bring a claim against another party because the actions against that party are time-barred, that party lacks necessary remedies, or it relies on the other party's exclusions or limitations of liability no longer apply.
    
    17.13 The exclusions and limitations of liability contained in these Terms will not affect our liability: (a) for death or personal injury resulting from our negligence; (b) for fraud or negligent misconduct; (c) for any other liability that cannot be excluded or limited in the jurisdiction in which the relevant claim is brought, including any limitations on our right to limit our liability; and (d) in any other case limit our liability to an amount that is less than the minimum required in the circumstances by any other law or regulation applicable to the claim; in such event, such minimum amount shall be deemed to be in lieu of the amount that would otherwise be the case.
    
    17.14 These provisions constitute a comprehensive list of remedies available to any party or to a third party against a party under or in connection with these Terms.
    
18. Indemnity
    
    1 On demand, you will indemnify and hold the Indemnified Parties harmless from and against all claims, costs and losses of any kind incurred or which the Indemnified Parties may incur arising out of or in connection with: (a) your material breach of these Terms and Conditions; (b) fraud, negligence, misconduct or reckless disregard of your obligations under these Terms; and (c) use of our Website.
    
    18.2 We will be entitled to recover from you all costs reasonably incurred by us in connection with any Indemnified Claim and all such costs will be payable on demand.
    
19. Cancellation policy
    
    1. If a Force Majeure event lasts for more than one week, we may terminate these Terms by giving you written notice with immediate effect and without liability of any kind other than a refund of any Product you have already paid for which has not been delivered.
    
    19.2 We reserve the right to decide how we will deal with a Force Majeure event in our sole discretion in order to ensure full compliance with our obligations under these Terms.
    
20. Changes
    
    1 We may change these Terms from time to time. We will notify you in advance of any material changes which we believe may be detrimental to you. We will notify you of any changes to these rules. Your use of our Website and the products offered through it will be subject to our then current Terms and Conditions.
    
    20.2 If you do not agree to the changed Terms, you must stop using our Website or purchasing our Products.
    
    20.3 If you have expressly agreed to these Terms, we will ask you to expressly agree to the change to these Terms before you purchase the Products for the first time after the change comes into effect. If you do not expressly agree to and accept the changed Terms within our specified time period, you must stop using the Website or purchasing our Products.
    
21. Your Breach
    
    1. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have breached these Terms in any way, we may: (a) send you a warning or more formal warning; (b) temporarily suspend your access to our Site; (c) suspend the execution of any order; (d) refuse to accept payments from you; or (e) permanently block your access to our Site; (f) block access to our Site from computers using your IP address; (g) contact one or more of your internet service providers and request that they block your access to our Site; or (h) take legal action against you for breach of contract or otherwise.
    
    21.2 If we suspend, prohibit or block your access to our Site or any part of our Site, you must not take any action to circumvent such suspension, prohibition or blocking.
    
22. Termination and Suspension
    
    1. You may stop using the Website at any time.
    
    22.2 We may suspend the Website at any time, with or without cause, with or without notice.
    
    22.3 Without prejudice to clause 22.2, we may suspend or terminate your access to the Website if your use of the Website is likely to give rise to, or create a risk of, legal liability or interfere with any other person's use of the Website.
    
    22.4 If we suspend or terminate your access to the Website, we will endeavour to notify you in advance. However, we may, in our sole discretion, suspend or terminate your access to the Website immediately and without notice.
    
    22.5 We do not guarantee that our Website will always be available or will be uninterrupted. We may interrupt, suspend, withdraw or limit the availability of all or any part of our Website for business or operational reasons. We will do our best to give you reasonable notice of any suspension or withdrawal. In the event that the Website is terminated, suspended, withdrawn or modified, you will not be entitled to any compensation or other payment.
    
23. Effect of Termination
    
    1. Termination of these Terms and Conditions will immediately terminate all customer support obligations.
    
    23.2 In no event will you be entitled to any damages from us for any loss of rights, loss of goodwill or other losses arising from the termination of these Terms and Conditions for any reason whatsoever.
    
    23.3 Termination of these Terms and Conditions will not affect any other rights which have already accrued and will not affect any provisions of these Terms and Conditions which, according to their terms, subsequently come into force or are about to come into force. Sections 17 (Liability) and 18 (Indemnity) will survive any termination of these Terms.
    
24. General Provisions
    
    1 You cannot assign your rights under these Terms and Conditions.
    
    24.2 The rights, powers and remedies under these Terms and Conditions are cumulative (unless expressly stated otherwise) and are not exclusive of any rights, powers and remedies provided by law or otherwise.
    
    24.3 We outsource the hosting of the Website to a third party.
    
    24.4 If the validity or enforceability of any provision of these Terms and Conditions is in any way limited by applicable law, that provision will be valid and enforceable to the fullest extent permitted by law. The invalidity or unenforceability of any such provision will not affect the validity or enforceability of the remaining provisions.
    
    24.5 Failure or delay in exercising any right, power or remedy under these Terms and Conditions or at law shall not constitute a waiver of such right, power or remedy. Our waiver of any breach of any provision of these Terms and Conditions shall not constitute a waiver of any subsequent breach of that provision or any other breach.
    
    24.6 The exercise of the parties' rights under these Terms and Conditions does not require the consent of any third party.
    
    24.7 These Terms and Conditions are for your and our benefit and are not intended to benefit or be enforceable by any third party.
    
    
25. Governing Law
    
    1 “Order” means an order placed through our Site to purchase one or more Products from us; “Order Confirmation” means the email we send to you confirming your Order in accordance with Section 4.3 above; “Payment Processor” means any third party payment processor we use; “Product” means the product offered on our Site; “Website” means the Website; “Site Infrastructure” means all of our systems (including code) that enable, provide or describe the Site;
    
    25.2 References to “paragraphs” refer to the paragraphs of these Terms and Conditions.
    
    25.3 Headings are for convenience only and do not affect the interpretation or structure of these Terms.
    
    25.4 Words in the singular include the plural and vice versa. Gender words include any gender and references to persons include individuals, companies, organisations, businesses or partnerships.

Contact us

Have more questions?

Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Business name: Poppy Willow
Address: 114 Cambridge St, West Leederville WA 6007, Australia
Email: support@poppywillow.com
Phone: +44 7537 183812

Or contact us through our contact form, which you can find here.