Terms of service
Overview
Welcome to Poppy Willow. This website is operated by DressCodeDynamic Limited. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Poppy Willow.
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides us with the online e‑commerce platform that allows us to sell our products and services.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have reached the age of majority in your Australian state or territory of residence and you have given us consent to allow any of your minor dependants to use this site.
You must not use our products for any illegal or unauthorised purpose, and you must not, in using the Service, breach any Australian laws (including, but not limited to, copyright laws). You must not transmit any viruses or malicious code.
Any breach of these Terms will result in the immediate termination of our Services.
2. General Conditions
We reserve the right to refuse service to anyone at any time and for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted across various networks and adapted to technical requirements. Payment information is always encrypted during transmission.
You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if the information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as your sole basis for making decisions.
This site may include historical information, which is provided for reference only and may not be current. We reserve the right to modify the content of this site at any time, but we are not obliged to update any information.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
We will not be liable for any modification, price change, suspension, or discontinuance of the Service.
5. Products and Services
Some products or services may be available exclusively online through our website. These may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display our products as accurately as possible. However, we cannot guarantee that your computer’s display of colours will be accurate.
We reserve the right to limit sales of our products to any person or geographic region in Australia. We may exercise this right on a case‑by‑case basis.
All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place. We may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed under the same customer account, credit card, or billing/shipping address.
If we cancel or change an order, we may contact you via the email, phone, or billing address provided at the time of purchase.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You must promptly update your account details to enable us to process your transactions and contact you when needed.
7. Optional Tools
We may provide access to third‑party tools over which we have no control or input.
You acknowledge and agree that we provide such tools “as is” and “as available” without any warranties. We shall have no liability arising from your use of optional third‑party tools.
Any use of third‑party tools is entirely at your own risk and discretion.
8. Third‑Party Links
Certain content, products, or services available via our Service may include materials from third parties. Links on this site may direct you to third‑party websites not affiliated with us.
We are not responsible for examining or evaluating third‑party content and we do not warrant or accept liability for any third‑party materials, products, or services.
Please review the third party’s policies and terms before engaging in any transaction. Complaints or questions regarding third‑party products should be directed to the relevant provider.
9. User Comments, Feedback and Other Submissions
If you submit creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may use them at any time without restriction.
We are under no obligation to:
- maintain comments in confidence;
- compensate you for comments; or
- respond to comments.
You agree your comments will not violate the rights of third parties or contain unlawful or offensive material. You must not misrepresent yourself or mislead others about the origin of your comments.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth).
11. Errors, Inaccuracies and Omissions
From time to time, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, or availability.
We reserve the right to correct any errors or omissions and to update information or cancel orders at any time without prior notice (including after you have placed an order).
12. Prohibited Uses
In addition to other prohibitions set out in these Terms, you must not use the site or its content:
- for any unlawful purpose under Australian law;
- to solicit others to perform or participate in unlawful acts;
- to infringe our intellectual property rights or those of others;
- to harass, abuse, defame, or discriminate;
- to submit false or misleading information;
- to transmit viruses or malicious code;
- to collect personal information of others without consent;
- for spam, phishing, or scraping;
- for any obscene or immoral purpose; or
- to interfere with security features of the site.
We reserve the right to terminate your use of the Service if you violate any of these prohibitions.
13. Compliance with Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
- a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; and
- to have the goods repaired or replaced if the goods are not of acceptable quality and the failure does not amount to a major failure.
These rights are in addition to our own Returns Policy.
14. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error‑free.
To the maximum extent permitted by Australian law, we exclude all liability for any loss or damage (whether direct, indirect, or consequential) arising from your use of the Service or products purchased, except as required under the ACL.
15. Governing Law
These Terms of Service and any related agreements are governed by the laws of the Commonwealth of Australia.
Contact Us
Need more information?
We’re happy to help. Reach out by email or phone if you have questions regarding our policies, your order, or anything else.
Store name: Poppy Willow
Company name: DressCodeDynamic Limited
Company number: 77147033
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: support@poppywillow.com
Phone Number: +33756904439
Or contact us through our contact form, which you can find here.